Andrew Pandji

Design research, teaching & consultingSam Fox School of Design & Visual Arts, Washington University in St. Louis

• Built a haptics testing platform end to end, scoped and ran the project for a three-person research team, and took the study through IRB
• Built the website for a design leader's Emerging Patterns report and edited design leadership videos for two courses
• Design consultant (contract, part-time) at Ascension; made decks for a leadership summit and board meetings

Senior Experience DesignerAscension

• Led the design function in Clinical Transformation (2024–2025), training the two designers who joined
• Led communications design on an end-to-end research project for pharmacy transformation (workshops, prototypes, user studies, service blueprints, journey maps). The work reached top leadership and started new workstreams
• Led design of AuthConnect, a prior-auth worklist built to adapt across two EHR design systems (athenahealth's Forge, Cerner's Terra), deployed in 7 markets
• Raised Video Chat adoption from 46% to 55% with features that fit clinicians' EHR workflow, plus training and onboarding videos
• Shaped internal and external presentations with C-suite leaders
• Gave three talks to Ascension's design community of practice (nudge and persuasion, design fiction, writing with personality)

Head of ProductTCARE

• Led product decisions and roadmap for the caregiver platform, cutting time to care plan from 55 to 25 minutes, done in one session (it had taken multiple days)
• Piloted remote caregiving support as an employee benefit serving 50+ caregivers at a Fortune 500 financial org

Design FounderRetrofit Studios / Lumogram